What Others Say
My name is Hannah Barlow and I am a wedding photographer in the Ohio Valley. I photographed
three weddings in the the 2017 year at your facility. I'm writing to commend the
professionalism and friendliness of your staff. In particular, I wanted to recognize one
particular staff member, Chad. I regret that I do not know his last name but plan to
properly and finally introduce myself appropriately the next time I run into him.
Anyway, it is part of my wedding day routine to head to the reception hall first to scope
things out, take some photographs of any decor, and get a general feel for the layou. Each
time I have arrived early at your facility, your staff have been more than accommodating
and kind. Chad in particular has always been welcoming and courteous and quick to answer
any questions of mine or assist me all while continuing to do his job and set up. While I
know they have a job to do, I've never felt I was in the way or a bother. I've worked at
many wedding reception facilities, of course, and I always look forward to running into your
staff because their professionalism is outstanding.
Not only have I had great interactions with Chad, in particular, but my clients have also
mentioned him. The Szmanski family, in particular, from the December 23rd wedding had nothing
but great things to say about Chad and that's what ultimately pushed me to write this letter
and commend his hard word. Apparently, there was a mix up in the way the hall was supposed to
be set up. The family said that as soon as Chad was in on the "issue" it was quickly resolved
and it couldn't have been a more smooth solution and fix.
In a world of declining customer service, I thought it was especially important to not how
much I enjoy photographing weddings at your facility especially because the staff members
are always so kind. Please pass on my "thanks" to Chad and the rest of your staff for always
being so kind, welcoming, and professional. It's those little things that make a huge difference
not just for the couple getting married but for vendors like us! We'll see you all again this
2017 wedding season!
Hannah Barlow Photography, LLC
Jen, Thank you so much. Everything was perfect. The food was awesome. The
service was impeccable.
Bill and Becky Clendenin
I just wanted to say thank you for everything "Rich" and the crew did for us at Jesters.
You helped make it a perfect weekend.
Director, Royal Order of Jesters
Just a quick thank you for the job that your staff did on our wedding cookout
on July 27th at Levenson Shelter in Oglebay. I have 20 years experience in
food and beverage and we are extremely happy with the way they took care
of us. Professional, courteous, perfect are a few words to describe the 3
staff members. Outstsanding!
The food was as expected- AMAZING! Positive comment after positive comment.
Have not heard anything but praise from guest, family and friends. Many people
who attended are also food and beverage people- so they know a good job when
Overall, from start to finish, you guys scored a 100%. From Gigi to the staff
who helped us- Perfect. We have actually had people inquire about you, and
we are recommending you highly. Thanks again for a job well done.
Joe & Kelly Reynolds
WV Laborers' Membership Appreciation Day
I'd like to take this opportunity
to personally thank Undo's and their staff for the outstanding performances
during the WV Laborers' Membership Appreciation Day. This event was an overwhelming
success and exceeded our own expectations. Your assistance was greatly appreciated,
and without dedicated individuals like yourself, we would not have had the
success that we did.
On behalf of the West Virginia Laborers' Training Trust Fund, again thank
you for all you did.
Undo's Catering for the WV Smart Sensor Supercomputing Center
11 December, 2010
Nick, I just wanted to personally thank you and the entire Undo's team. Beau
Catalano and Gigi took first class care of my requirements for our first ever
corporate Christmas Party in Wheeling, WV.
To be honest, most of our folks really wanted to have this party at another
area restaurant but I convinced our leadership that the McLure and Undo's could
out-do the other for this task. By all accounts, I was right. Our two presidents
that flew out from California and Washington, DC, Theodora Tititonis and Phil
Fox were absolutely thrilled with the execution of the event.
The downtown business community has been very good to me since my arrival
this summer and I felt that it was important to do business right here in the
heart of Wheeling. Beau worked very closely with me, the McLure staff and Masterpieces
of Old Town, in not only a spectacular event but one where we received a personal
affair that I know exceeded the invoice in every way.
I want to personally extend you to the gratitude and 'Bravos!' of my corporate
leadership and of myself to you, Beau, Gigi, Richie, Pam, Nancy, and Lisa.
If ever, I can return the favor in any way in addition to recommending other
businesses to use your services, then you know that I will.
Undo's and its fine team are not just business associates of mine now but
also my friends and family.
Louis A. Caporicci
Hello. My husband and I had our reception at the Holiday Inn in Weirton,
WV and Undo's catered in September 2009.
We cannot rave enough about how wonderful we were treated by both the staff
at the hotel and the staff from Undo's. Every table had their own waitress
and everyone was served at exactly the same time. If someone wanted more
of something the waiter or waitress was right there. No one had to wait for
anything. The food was fresh and EXCELLENT. Also, the price we paid to have
our reception there was beyond exceptional! Everyone still talks about our
reception and how GREAT the food was.
We cannot thank you enough for giving us such a stress free and wonderful
evening. I refer everyone I know to you for weddings, parties, or even just
to go to dinner to eat the wonderful food.
West Virginia Laborers' Training Trust Fund
August 2nd, 2010
I'd like to take this opportunity to personally thank Undo's and their staff
for the outstanding performances during the WV Laborers' Membership Appreciation
Day. This event was an overwhelming success and exceeded our own expectations.
Your assistance was greatly appreciated, and without dedicated individuals
like yourself, we would not have had the success that we did.
On behalf of the West Virginia Laborers' Training Trust Fund, again thank
you for all you did.
June 28th, 2010
While this letter looks a lot like that for 2009, it does reflect our great
experiences on June 11-12, 2010.
The National Imperial Glass Collectors' Society (NIGCS) enjoyed a very good
banquet experience this year on June 12. Great comments were made about all
the menu choices, and I've heard no negatives. Looks like your team did it again
Our servers were prompt and attentive, and we very much appreciated Lisa's
oversight throughout the evening.
Table set up was completed very early, giving us maximum opportunity for our
own decorations. Table locations were also made with a good eye toward visibility
and our again-reduced attendance. Moving the "front" of the room adjacent
to the parking lot worked really well!
By the way, thanks again for holding our price – the economy only slightly
improved our attendance this year.
Also, the other meetings and the Friday auction worked out well for us.
Confirming our requested reservations for the next couple of years: June 10-11
for 2011, and June 8-9 for 2012.
As usual, we will be in touch regarding the specific uses and setups of the
banquet rooms as the time approaches. We continue to enjoy and benefit from
using your facilities for both days.
Thanks very much for all your help and communications!
National Imperial Glass Collectors Society, Inc.
August 7, 2008
Thank you for your generosity in working with us for our recent 2008 “Christmas in July” Program. Once again, the evening was a huge success and your staff was great to work with. Everyone seemed to have a great time. Your membership and support of our Chamber programs is greatly appreciated. Thank you again!
Brenda L. Mull
Thank you for giving us such a wonderful night for our V.I.C.T.O.R.S. Party. Our clients were really impressed and commented on what a great event it was. Thank you, to you Gigi, and your staff for doing such a wonderful job. You always go out of your way and we greatly appreciate it!
Barb Buckwack & Staff
I have the pleasure of writing you today about the fantastic service and quality of food I received recently at a workshop held at Undo’s West at the Hampton Inn. Every aspect of the event was handled in a most professional manner. On behalf of the Corporation for Ohio Appalachian Development and the Appalachian Leadership Academy, I want to thank you for staffing your facility with fine, professional individuals who made sure our event was a success.
Jen and Gigi in the Sales Office made certain that all our needs - no matter how great or small - for the workshop were met. Both ladies were in contact with me regularly to check the counts for the meals as well as assisting me with a special dietary request for a participant on the Adkin’s diet. The morning manager, Donovan, was extremely helpful with assisting our server as well as being a very friendly gentleman. Our server, Misty, kept our beverages replenished and made sure we had plenty of hot water and coffee for the participants. The food was delicious and maintained it temperature. The banquet room itself was clean and decorated very professionally - not too much, not too little. The young man who set up the room the evening before was friendly and helpful as well as the dishwasher, who assisted me with a few last minute changes to the arrangement of the banquet room.
All in all, we had a wonderful experience at Undo’s and look forward to utilizing the facility again next year for our workshop.
Once again, I wanted to share with you what a wonderful experience we had at Undo’s Family Restaurant West, and to commend those employees who assisted us every step of the way. Everyone was very friendly, helpful and just plain pleasant to work with!
Thank you very much for having such a great staff to work with and for providing a great workshop location!
"We want you to know that everything at the Cabela’s even last Wednesday night was absolutely fabulous. The food was great and the presentation was wonderful. We have received many compliments from our guests about the food."
"I also want to commend you on your fine staff; they were very professional and attended to every detail."
"We feel the quality of your food and service was a major contribution to the success of this event. It was perfect! Thank you for making us look so good."
Mary Anne London
Kras-Anderson Communications Group
"Everyone has been raving about how wonderful the hors d'oeuvers were... people are still calling to tell me how wonderful everything was!"
"You are incredible! I thought I had seen and experienced the full extent of your artistry, but you outdid even yourselves... Your luscious array of delicacies were truly fit for kings."
Wheeling Symphony Orchestra
"Please accept my appreciation and extend the same to your staff who did such an excellent job... We received a lot of compliments on both the quality of the food and service."
Donald E. Shenefiel
"The March of Dimes Birth Defects Foundation thanks you for your kindness and help... The food was great and your employees were generous in helping us in other ways."
Jo Anne & Judy
March of Dimes
"On behalf of the Board of Directors of the Ormet Management Club, Management
Club members, and other salaried guests, Roy and I would like to take this opportunity
to thank you for a very enjoyable evening."
"The mission of Ormet Management Club is to allow us to relax, socialize, and
get to know each other outside of the workplace. The staff of Undo's did an
excellent job for our picnic on August 25, 1999."
"I cannot even describe in words how satisfied we were with the food, the service
and staff. We have had more positive feedback on this event than any other he
have ever had. Your staff went beyond the usual 'picnic' atmosphere and made
it something special."
Connie Bilyeu, Secretary
Roy Schweinsberg, President
Board of Directors, Ormet Management Club
"I just wanted to take a moment to thank you and your staff for the tremendous
job last night in connection with the WesBanco Annual Shareholders Meeting.
The food was absolutely delicious, and we have received numerous compliments."
Paul M. Limbert
Executive Vice President and Cheif Financial Officer