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What Others Say

What Others Say

My name is Hannah Barlow and I am a wedding photographer in the Ohio Valley. I photographed three weddings in the the 2017 year at your facility. I'm writing to commend the professionalism and friendliness of your staff. In particular, I wanted to recognize one particular staff member, Chad. I regret that I do not know his last name but plan to properly and finally introduce myself appropriately the next time I run into him.

Anyway, it is part of my wedding day routine to head to the reception hall first to scope things out, take some photographs of any decor, and get a general feel for the layou. Each time I have arrived early at your facility, your staff have been more than accommodating and kind. Chad in particular has always been welcoming and courteous and quick to answer any questions of mine or assist me all while continuing to do his job and set up. While I know they have a job to do, I've never felt I was in the way or a bother. I've worked at many wedding reception facilities, of course, and I always look forward to running into your staff because their professionalism is outstanding.

Not only have I had great interactions with Chad, in particular, but my clients have also mentioned him. The Szmanski family, in particular, from the December 23rd wedding had nothing but great things to say about Chad and that's what ultimately pushed me to write this letter and commend his hard word. Apparently, there was a mix up in the way the hall was supposed to be set up. The family said that as soon as Chad was in on the "issue" it was quickly resolved and it couldn't have been a more smooth solution and fix.

In a world of declining customer service, I thought it was especially important to not how much I enjoy photographing weddings at your facility especially because the staff members are always so kind. Please pass on my "thanks" to Chad and the rest of your staff for always being so kind, welcoming, and professional. It's those little things that make a huge difference not just for the couple getting married but for vendors like us! We'll see you all again this 2017 wedding season!

Hannah Barlow
Hannah Barlow Photography, LLC

Jen, Thank you so much. Everything was perfect. The food was awesome. The service was impeccable.

Bill and Becky Clendenin

I just wanted to say thank you for everything "Rich" and the crew did for us at Jesters. You helped make it a perfect weekend.

Mark Coffield
Director, Royal Order of Jesters

Just a quick thank you for the job that your staff did on our wedding cookout on July 27th at Levenson Shelter in Oglebay. I have 20 years experience in food and beverage and we are extremely happy with the way they took care of us. Professional, courteous, perfect are a few words to describe the 3 staff members. Outstsanding!

The food was as expected- AMAZING! Positive comment after positive comment. Have not heard anything but praise from guest, family and friends. Many people who attended are also food and beverage people- so they know a good job when it's done.

Overall, from start to finish, you guys scored a 100%. From Gigi to the staff who helped us- Perfect. We have actually had people inquire about you, and we are recommending you highly. Thanks again for a job well done.

Joe & Kelly Reynolds

WV Laborers' Membership Appreciation Day

I'd like to take this opportunity to personally thank Undo's and their staff for the outstanding performances during the WV Laborers' Membership Appreciation Day. This event was an overwhelming success and exceeded our own expectations. Your assistance was greatly appreciated, and without dedicated individuals like yourself, we would not have had the success that we did.

On behalf of the West Virginia Laborers' Training Trust Fund, again thank you for all you did.

Carl Reynolds

Undo's Catering for the WV Smart Sensor Supercomputing Center
Christmas Party
McLure Hotel
11 December, 2010

Nick, I just wanted to personally thank you and the entire Undo's team. Beau Catalano and Gigi took first class care of my requirements for our first ever corporate Christmas Party in Wheeling, WV.

To be honest, most of our folks really wanted to have this party at another area restaurant but I convinced our leadership that the McLure and Undo's could out-do the other for this task. By all accounts, I was right. Our two presidents that flew out from California and Washington, DC, Theodora Tititonis and Phil Fox were absolutely thrilled with the execution of the event.

The downtown business community has been very good to me since my arrival this summer and I felt that it was important to do business right here in the heart of Wheeling. Beau worked very closely with me, the McLure staff and Masterpieces of Old Town, in not only a spectacular event but one where we received a personal affair that I know exceeded the invoice in every way.

I want to personally extend you to the gratitude and 'Bravos!' of my corporate leadership and of myself to you, Beau, Gigi, Richie, Pam, Nancy, and Lisa.

If ever, I can return the favor in any way in addition to recommending other businesses to use your services, then you know that I will.

Undo's and its fine team are not just business associates of mine now but also my friends and family.

Thank you,

Louis A. Caporicci
Program Manager

Hello. My husband and I had our reception at the Holiday Inn in Weirton, WV and Undo's catered in September 2009.

We cannot rave enough about how wonderful we were treated by both the staff at the hotel and the staff from Undo's. Every table had their own waitress and everyone was served at exactly the same time. If someone wanted more of something the waiter or waitress was right there. No one had to wait for anything. The food was fresh and EXCELLENT. Also, the price we paid to have our reception there was beyond exceptional! Everyone still talks about our reception and how GREAT the food was.

We cannot thank you enough for giving us such a stress free and wonderful evening. I refer everyone I know to you for weddings, parties, or even just to go to dinner to eat the wonderful food.

Thank you,
Amy Myslinski

West Virginia Laborers' Training Trust Fund

August 2nd, 2010

I'd like to take this opportunity to personally thank Undo's and their staff for the outstanding performances during the WV Laborers' Membership Appreciation Day. This event was an overwhelming success and exceeded our own expectations. Your assistance was greatly appreciated, and without dedicated individuals like yourself, we would not have had the success that we did.

On behalf of the West Virginia Laborers' Training Trust Fund, again thank you for all you did.

Carl Reynolds

National Imperial Glass Collectors Society, Inc.

June 28th, 2010

While this letter looks a lot like that for 2009, it does reflect our great experiences on June 11-12, 2010.

The National Imperial Glass Collectors' Society (NIGCS) enjoyed a very good banquet experience this year on June 12. Great comments were made about all the menu choices, and I've heard no negatives. Looks like your team did it again for us!!

Our servers were prompt and attentive, and we very much appreciated Lisa's oversight throughout the evening.

Table set up was completed very early, giving us maximum opportunity for our own decorations. Table locations were also made with a good eye toward visibility and our again-reduced attendance. Moving the "front" of the room adjacent to the parking lot worked really well!

By the way, thanks again for holding our price – the economy only slightly improved our attendance this year.

Also, the other meetings and the Friday auction worked out well for us.

Confirming our requested reservations for the next couple of years: June 10-11 for 2011, and June 8-9 for 2012.

As usual, we will be in touch regarding the specific uses and setups of the banquet rooms as the time approaches. We continue to enjoy and benefit from using your facilities for both days.

Thanks very much for all your help and communications!

Yours Truly,
Paul Douglas
Museum Coordinator
National Imperial Glass Collectors Society, Inc.

August 7, 2008

Dear Nick,

Thank you for your generosity in working with us for our recent 2008 “Christmas in July” Program. Once again, the evening was a huge success and your staff was great to work with. Everyone seemed to have a great time. Your membership and support of our Chamber programs is greatly appreciated. Thank you again!

Brenda L. Mull
Chamber President

Dear Beau,

Thank you for giving us such a wonderful night for our V.I.C.T.O.R.S. Party. Our clients were really impressed and commented on what a great event it was. Thank you, to you Gigi, and your staff for doing such a wonderful job. You always go out of your way and we greatly appreciate it!

Thanks again!

Barb Buckwack & Staff

I have the pleasure of writing you today about the fantastic service and quality of food I received recently at a workshop held at Undo’s West at the Hampton Inn. Every aspect of the event was handled in a most professional manner. On behalf of the Corporation for Ohio Appalachian Development and the Appalachian Leadership Academy, I want to thank you for staffing your facility with fine, professional individuals who made sure our event was a success.

Jen and Gigi in the Sales Office made certain that all our needs - no matter how great or small - for the workshop were met. Both ladies were in contact with me regularly to check the counts for the meals as well as assisting me with a special dietary request for a participant on the Adkin’s diet. The morning manager, Donovan, was extremely helpful with assisting our server as well as being a very friendly gentleman. Our server, Misty, kept our beverages replenished and made sure we had plenty of hot water and coffee for the participants. The food was delicious and maintained it temperature. The banquet room itself was clean and decorated very professionally - not too much, not too little. The young man who set up the room the evening before was friendly and helpful as well as the dishwasher, who assisted me with a few last minute changes to the arrangement of the banquet room.

All in all, we had a wonderful experience at Undo’s and look forward to utilizing the facility again next year for our workshop.

Once again, I wanted to share with you what a wonderful experience we had at Undo’s Family Restaurant West, and to commend those employees who assisted us every step of the way. Everyone was very friendly, helpful and just plain pleasant to work with!

Thank you very much for having such a great staff to work with and for providing a great workshop location!

Betsy Gosnell

"We want you to know that everything at the Cabela’s even last Wednesday night was absolutely fabulous. The food was great and the presentation was wonderful. We have received many compliments from our guests about the food."

"I also want to commend you on your fine staff; they were very professional and attended to every detail."

"We feel the quality of your food and service was a major contribution to the success of this event. It was perfect! Thank you for making us look so good."

Mary Anne London
Kras-Anderson Communications Group

"Everyone has been raving about how wonderful the hors d'oeuvers were... people are still calling to tell me how wonderful everything was!"

Karen Fabry
Executive Secretary

"You are incredible! I thought I had seen and experienced the full extent of your artistry, but you outdid even yourselves... Your luscious array of delicacies were truly fit for kings."

Rachael Worby
Wheeling Symphony Orchestra

"Please accept my appreciation and extend the same to your staff who did such an excellent job... We received a lot of compliments on both the quality of the food and service."

Donald E. Shenefiel
PPG Industries

"The March of Dimes Birth Defects Foundation thanks you for your kindness and help... The food was great and your employees were generous in helping us in other ways."

Jo Anne & Judy
March of Dimes
Wheeling Division

"On behalf of the Board of Directors of the Ormet Management Club, Management Club members, and other salaried guests, Roy and I would like to take this opportunity to thank you for a very enjoyable evening."

"The mission of Ormet Management Club is to allow us to relax, socialize, and get to know each other outside of the workplace. The staff of Undo's did an excellent job for our picnic on August 25, 1999."

"I cannot even describe in words how satisfied we were with the food, the service and staff. We have had more positive feedback on this event than any other he have ever had. Your staff went beyond the usual 'picnic' atmosphere and made it something special."

Connie Bilyeu, Secretary
Roy Schweinsberg, President
Board of Directors, Ormet Management Club

"I just wanted to take a moment to thank you and your staff for the tremendous job last night in connection with the WesBanco Annual Shareholders Meeting. The food was absolutely delicious, and we have received numerous compliments."

Paul M. Limbert
Executive Vice President and Cheif Financial Officer
WesBanco, Inc.

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